Solar Energy Support

Support

  • What is Social Energy?

    We’re an energy supplier built especially for homes with solar and battery storage. Our clever technology connects thousands of green-minded homeowners, allowing them to save more together. It’s easy to join the community and start saving – the best place to start is our solar and battery savings calculator here.

    Start saving now
  • Why should I get Social Energy?

    If you’re taking the fantastic step of having a solar battery system installed, it makes sense to join an energy plan built exclusively for like-minded green savers. With our Better Together energy plan, you can join our growing community of homeowners powering their homes with solar and battery storage, while getting paid 4 X more for the first 1,000kWh of solar energy they don’t use each year, with our 20p solar tariff.

  • Can I stay with my current energy supplier?

    If you want to access our leading 20p solar tariff, paying you 4 X more than other energy suppliers for your excess solar, you would need to change to us. That does mean moving away from your current supplier, but you won’t be missing out – we deliver outstanding UK-based service and competitive green energy plans.

  • Is Social Energy a battery?

    No, but don’t worry, it’s a common misconception. We’re an energy company, with a clever technology package that helps you save more from solar and battery storage.

  • How does Social Energy work?

    We use our clever piece of technology, the Social Energy Hub, to connect to solar battery systems, such as our exclusive Duracell Energy Bank range of batteries. Once we’re connected, we optimise the way your energy is stored and used to maximise your savings, buying your excess solar energy for the best price when it’s needed elsewhere.

  • Can I buy solar and batteries from you?

    We don’t sell solar or batteries directly, but we work with an amazing community of installers across the country. If you want a quote from a trusted local business, send us a message and we’ll be happy to put you in touch.

  • Do I need a battery to join?

    Our energy plans are built especially for homes with solar and batteries, so you will need a battery to get on board. If you haven’t got one yet, or haven’t got started with solar, we can help! Visit our calculator to get an estimate of how much you can save, and we’ll put you in touch with a friendly local installer to give you a quote.

  • What verification do you have for your savings?

    With savings as good as ours, it’s no wonder many people want to know how credible they are. That’s why we employed the help of the Energy Saving Trust to independently test and verify our savings claims. They found that not only did we deliver our initial savings, we beat them, with our customers saving 70% on average* by getting solar and battery storage connected to Social Energy.

  • Am I tied into a contract?

    If you ever decide you’re not 100% satisfied with our Better Together energy plan, you’re welcome to switch suppliers at any time (but we doubt you’ll ever feel the need). We won’t charge you for leaving either, you just pay for the energy you’ve used.

  • Do I need a new meter and will it cost me anything?

    Without installing a smart meter, you can’t sell your excess energy for 20p per unit. Don’t have one? Worry not. We’ll install one for you completely free of charge within 90 days of you joining.

  • Should my system be connected to the internet?

    In order to be paid your Better Together tariff, your Social Energy system needs to be connected to the internet at all times. If your internet goes down for an extended period, you could lose out on your savings. Don’t worry though, our tech support team will be there to help if your system does ever go offline.

  • I’ve made the change to Social Energy, what do I do now?

    Once you’ve joined Social Energy, we’ll contact your old energy supplier and complete your switch in around 17 days. All you need to do is sit back, relax and enjoy your new green energy plan.

  • When will I start saving money?

    With your new solar battery system in place, you’ll immediately begin saving money on your energy bills, by reducing the amount of power you need to buy. You’ll start saving more within 90 days of your installation, with our Better Together solar tariff. The best bit? All of our customers are protected by great warranties, meaning your savings are safe for the future as well as the here and now.

  • How do I access my energy bills?

    Your energy bills and savings information can be accessed in the Social Energy app. Simply open it up on your chosen device and head to the ‘My Energy’ section at the bottom of the screen. You can also use it to upload your meter readings.

  • Send a message

    If your question hasn’t been answered, feel free to send us a message using the contact form below. Alternatively, email us at [email protected] – we’re more than happy to help.

    Contact

Still not found what you’re looking for?

Give us a call on 0333 016 5889 or speak to one of our customer support representatives via our live chat. You can also visit our support centre for the latest energy-saving hints, tips and tricks.